Order Cancellation: If order is cancelled after payment is processed but before item ships, a 3.5% fee will be incurred & subtracted from the refund total.
Returns: Please contact Stockroom Supply if you need to make an exchange/return. Stockroom Supply will provide you with a detailed RMA in order to process the return. No exchanges, credits or returns are permitted without an authorized RMA. All returns or exchanges must be done within 30 calendar days of when item was received. No matter the reason for return, item must be returned in original condition in original packaging with a copy of original invoice. Items which come back in different condition than communicated to us will null/void original RMA terms and new terms will be decided upon by Stockroom. No matter the reason for return, please take the utmost care in packing your item for shipping. Damages incurred during the return trip will be the responsibility of the returning party and will be deducted from final credit. Signed Return Merchandise Authorization (RMA) must be included with every return/exchange.
Refunds: Once your item has been received we will inspect the item and notify you of your refund status. Orders paid by credit card will be refunded via check. All returns are subject to a 5% restocking fee.
Shipping an Item Back: Return shipping costs to be paid by buyer. If your order was shipped for "free", original shipping fees will be deducted from final credit amount. No matter the reason for return, please take the utmost care in packing your item for return. Damages incurred during the return trip will be the responsibility of the returning party and will be deducted from final credit. Original packing materials are always best, but anything to securely protect item are better than no packing materials at all . Stockroom will require detailed pictures of item and packing materials before it's packed/returned for approval and for reference upon receipt.
Defective Product/Shipping Error:
-Customer is responsible to open/inspect contents of package immediately upon receipt. Please notify Stockroom Supply within 2 days of receiving this shipment if there is any damage or discrepancies. Any claims made after 2 days will not be valid.
-Returns/Exchanges must be done within 30 days of receipt, and must be accompanied by an authorized RMA. Returns without authorized RMA are considered invalid
If you believe you've received an incorrect or defective product please contact us at email@example.com or 1-877-287-5017. Our support staff will assist you by determining the best method of resolution. *Shipping fees and restocking fees will be waived if product is determined to be defective/shipped in error.* Despite reason for return, Stockroom expects the utmost care when packing the item to prevent damage during return trip. Fees incurred during return trip due to damage will be deducted from final credit. Please note that sandpaper has a shelf life just like food. Inappropriate storage will shorten it's lifespan and could render it defective. Replacement/refunds on abrasives is at the discretion of Stockroom.
Returned/Non-Delivery Packages: In the case of non-delivered package being returned to us due to customer providing an incorrect address, not picking up at post office before deadline or being unavailable for carrier drop off attempts, customer shall be responsible for all shipping fees incurred, both original & return, as well as brokerage if applicable.
Communication is Key! If you have any questions about the return process or any of the information provided above please don't hesitate to ask.