Order Cancellation: If order is cancelled after payment is processed but before item ships, a 3.5% fee will be incurred & subtracted from the refund total.
Return Policy: Please contact Stockroom Supply if you need to make an exchange/return. Stockroom Supply will provide you with a detailed RMA in order to process the return. No exchanges, credits or returns are permitted without an authorized RMA. All returns or exchanges must be done within 30 calendar days of when item was received. Item must be returned in original condition in original packaging with a copy of original invoice. Items which come back in different condition than communicated to us will null/void original RMA terms and new terms will be decided upon by Stockroom. Signed Return Merchandise Authorization (RMA) must be included with every return/exchange.
Refunds: Once your item has been received we will inspect the item and notify you of your refund status. Orders paid by credit card will be refunded via check. All returns are subject to a 5% restocking fee.
Shipping an Item Back: Return shipping costs to be paid by buyer. If your order was shipped for "free" original shipping fees will be deducted from final credit amount.
Defective Product/Shipping Error: If you believe you've received an incorrect or defective product please contact us at email@example.com or 1-877-287-5017. Our support staff will assist you by determining the best method of resolution. *Shipping fees and restocking fees will be waived if product is determined to be defective/shipped in error. Please note that sandpaper has a shelf life just like food. Inappropriate storage will shorten it's lifespan and could render it defective. Replacement/refunds on abrasives is at the discretion of Stockroom.
Returned/Non-Delivery Packages: In the case of non-delivered package being returned to us due to customer providing an incorrect address, not picking up at post office before deadline or being unavalilble for carrier drop off attempts, customer shall be responsible for all shipping fees incurred, both original & return (as well as brokerage if applicable).