Terms & Conditions

Ordering Information

 If placing an order to be shipped, we ask that you do so with an extra measure of patience.    Suppliers & couriers are moving slower than usual and shipments are taking longer than normal to arrive. We also face sudden staff shortages due to illness.  No delivery guarantees.  No refunds on shipping cost due to delays.  
Ordering Process
1.  Place order online, via email or by phone.  No payment information will be taken at this point.
2.  Order Confirmation sent via email.  Please check carefully for inaccuracies.
3. Order placed in queue to be packed for shipping
4. Once order is packed and ready to ship you will be emailed an Invoice which will direct you to pay using our secure payment portal (check your spam)
5. Upon payment, a shipping label will be created & tracking number emailed 
6.  Package picked up by courier. *May not be same day as label created pending courier schedule
Shipping Within Canada
Shipping in Canada is "FREE"  when placing an order of $250.00 or greater (before taxes, excluding Record, Rikon, Hegner, Digital Woodcarver, TrueTrac or other large products.  Free shipping covered for one complete shipment.  Additional shipping costs applicable if request made to ship piece-meal).  $16 within Ontario and $19 for most other provinces, $21 for BC, NL & Territories.   Additional shipping will be charged to ship to an Airstage address.  Most packages are shipped using Canada Post,, Fedex, Canpar, or Purolator.  We choose the shipper based on the least expensive method.  Some machinery and larger items will be quoted shipping and could ship via freight.  Faster shipping is available for a fee.  Call for quote.  In the case of  non-delivered package being returned to us due to customer not picking up at post office or not being available for delivery, customer shall be responsible for all shipping fees incurred, both original & return. Free Shipping is applicable to ONE shipment which comprises of complete order.  If you choose to have your order broken into multiple shipments extra shipping fees will apply.
Shipping To The USA
Shipping to the continental 48 US States is "FREE" when placing an order of $250.00 or greater (excluding Machinery and items noted on website. Free shipping covered for one complete shipment.  Additional shipping costs applicable if request made to ship piece-meal ).  Orders shipped to the USA are *usually shipped using UPS with a charge of $21. Orders take between 5 and 10 business days to arrive at their destination depending on stock availability. Faster shipping is available upon request - Additional charges would apply.   Additional shipping charges and/or an alternate carrier may be utilized when shipping to Alaska and Hawaii. In the case of  non-delivered package being returned to us due to customer not being available for UPS drop off, customer shall be responsible for all shipping fees incurred, both original & return (and brokerage fees if applicable).   Free Shipping is applicable to ONE shipment which comprises of complete order. "Shipment" may include multiple boxes which are sent together under one tracking number. If you choose to have your order broken into multiple shipments extra shipping fees will apply.
*US Shipments over $800 may be subject to import fees.  These fees are charged upon receipt of order and are the responsibility of the receiver.  For more info https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
Shipping Internationally
We will gladly ship our products worldwide.  Please e-mail us with the items you would like to order and your country and we will provide you with a shipping quote.   International customers may have problems ordering online.  E-mail or phone are the best ways for communication.  International transactions will be quoted and charged in Canadian Dollars.
International Shipments may be subject to import fees.  These fees are charged upon receipt of order and are the responsibility of the receiver.  

*Even if you do not intend to use a product we ship you immediately, please open it upon receipt to check for errors/damage.  Replacement costs due to damage in shipping or missing items are at the discretion of Stockroom when customer has had package in their possession for more than 48 hours.

 
Lead Times
 
Several of our items are ALWAYS running with substantial lead times - Flatmasters, Little Rippers/Round Rippers, Moulding Sanders.    We do our best to ship orders out in a timely matter and have them arrive within the lead time stated, but there are currently many factors beyond our control which are causing accurate ETA's to be exceedingly difficult to predict.  No payment is taken on orders until they are ready to ship.  Placing an order secures your place in queue.  Orders ship in the order they are placed.
 
Currency
 
US Customers: Prices on our website are listed in USD despite saying CAD. You will be charged in USD using our US bank account. 
Canadians will be charged in CAD.  International Customers will be charged in CAD & your credit card company will exchange. If order is cancelled after payment is processed, a 3.5% fee will be incurred & subtracted from the refund total.
*US Shipments over $800 may be subject to import fees.  These fees are charged upon receipt of order and are the responsibility of the receiver.  For more info - https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
 
Taxes
Orders to Ontario pay 13% HST. Orders to New Brunswick, Newfoundland and Nova Scotia pay 15% HST. All other orders within Canada pay 5% GST only. Tax is also charged on shipping costs. US customers disregard all tax amounts.  13% tax will show up on every order until the final stages of order completion and will be automatically corrected.
Terms
We accept Visa, Mastercard, e-transfer, cheques and money orders.   If paying by cheque, order will be shipped as soon as cheque has been cleared in our bank account.  US customers paying by money order must use INTERNATIONAL money order.  We do not hold accounts.  All orders must be paid in full before leaving our facility.  If order is cancelled after payment is processed, a 3.5% fee will be incurred & subtracted from the refund total.  No payment is taken upon order placement.  Payment is requested once an order is packed & ready to ship.  We will email an Invoice which will direct payment via secure payment portal.
Minimum Order
There is no minimum order required with Stockroom Supply.

Return Policy:

Order Cancellation:  If order is cancelled after payment is processed but before item ships, a 3.5% fee will be incurred & subtracted from the refund total.

Returns:  Please contact Stockroom Supply if you need to make an exchange/return.  Stockroom Supply will provide you with a detailed RMA in order to process the return.  No exchanges, credits or returns are permitted without an authorized RMA. All returns or exchanges must be done within 30 calendar days of when item was received.  No matter the reason for return, item must be returned in original condition in original packaging with a copy of original invoice. Items which come back in different condition than communicated to us will null/void original RMA terms and new terms will be decided upon by Stockroom. No matter the reason for return, please take the utmost care in packing your item for shipping.  Damages incurred during the return trip will be the responsibility of the returning party and will be deducted from final credit. Signed Return Merchandise Authorization (RMA) must be included with every return/exchange.

 Refunds: Once your item has been received we will inspect the item and notify you of your refund status. Orders paid by credit card will be refunded via check. All returns are subject to a 5% restocking fee.

Shipping an Item Back: Return shipping costs to be paid by buyer. If your order was shipped for "free", original shipping fees will be deducted from final credit amount.  No matter the reason for return, please take the utmost care in packing your item for return.  Damages incurred during the return trip will be the responsibility of the returning party and will be deducted from final credit.  Original packing materials are always best, but anything to securely protect item are better than no packing materials at all .  Stockroom will require detailed pictures of item and packing materials before it's packed/returned for approval and for reference upon receipt. 

Defective Product/Shipping Error: 

-Customer is responsible to open/inspect contents of package immediately upon receipt. Please notify Stockroom Supply within 2 days of receiving this shipment if there is any damage or discrepancies. Any claims made after 2 days will not be valid.

-Returns/Exchanges must be done within 30 days of receipt, and must be accompanied by an authorized RMA. Returns without authorized RMA are considered invalid

If you believe you've received an incorrect or defective product please contact us at info@stockroomsupply.com or 1-877-287-5017. Our support staff will assist you by determining the best method of resolution. *Shipping fees and restocking fees will be waived if product is determined to be defective/shipped in error.*  Despite reason for return, Stockroom expects the utmost care when packing the item to prevent damage during return trip.  Fees incurred during return trip due to damage will be deducted from final credit.  Please note that sandpaper has a shelf life just like food.  Inappropriate storage will shorten it's lifespan and could render it defective.  Replacement/refunds on abrasives is at the discretion of Stockroom.

Returned/Non-Delivery Packages: In the case of  non-delivered package being returned to us due to customer providing an incorrect address, not picking up at post office before deadline or being unavailable for carrier drop off attempts, customer shall be responsible for all shipping fees incurred, both original & return, as well as brokerage if applicable. 

Communication is Key!  If you have any questions about the return process or any of the information provided above please don't hesitate to ask.