Ordering Information

If placing an order to be shipped, we ask that you do so with an extra measure of patience. Suppliers & couriers are moving slower than usual and shipments are taking longer than normal to arrive. We also face sudden staff shortages due to illness. No delivery guarantees. No refunds on shipping cost due to delays.

Ordering Process

1. Place order online, via email or by phone. No payment information will be taken at this point.

2. Order Confirmation sent via email. Please check carefully for inaccuracies.

3. Order placed in queue to be packed for shipping

4. Once order is packed and ready to ship you will be emailed an Invoice which will direct you to pay using our secure payment portal (check your spam)

5. Upon payment, a shipping label will be created & tracking number emailed

6. Package picked up by courier. *May not be same day as label created pending courier schedule

Shipping Within Canada

Shipping in Canada is "FREE" when placing an order of $250.00 or greater (before taxes, excluding Record, Rikon, Hegner, Digital Woodcarver, TrueTrac or other large products. Free shipping covered for one complete shipment. Additional shipping costs applicable if request made to ship piece-meal). $16 within Ontario and $19 for most other provinces, $21 for BC, NL & Territories. Additional shipping will be charged to ship to an Airstage address. Most packages are shipped using Canada Post,, Fedex, Canpar, or Purolator. We choose the shipper based on the least expensive method. Some machinery and larger items will be quoted shipping and could ship via freight. Faster shipping is available for a fee. Call for quote. In the case of non-delivered package being returned to us due to customer not picking up at post office or not being available for delivery, customer shall be responsible for all shipping fees incurred, both original & return. Free Shipping is applicable to ONE shipment which comprises of complete order. If you choose to have your order broken into multiple shipments extra shipping fees will apply.

Shipping To The USA

Shipping to the continental 48 US States is "FREE" when placing an order of $250.00 or greater (excluding Machinery and items noted on website. Free shipping covered for one complete shipment. Additional shipping costs applicable if request made to ship piece-meal ). Orders shipped to the USA are *usually shipped using UPS with a charge of $21. Orders take between 5 and 10 business days to arrive at their destination depending on stock availability. Faster shipping is available upon request - Additional charges would apply. Additional shipping charges and/or an alternate carrier may be utilized when shipping to Alaska and Hawaii. In the case of non-delivered package being returned to us due to customer not being available for UPS drop off, customer shall be responsible for all shipping fees incurred, both original & return (and brokerage fees if applicable). Free Shipping is applicable to ONE shipment which comprises of complete order. "Shipment" may include multiple boxes which are sent together under one tracking number. If you choose to have your order broken into multiple shipments extra shipping fees will apply.

*US Shipments over $800 may be subject to import fees. These fees are charged upon receipt of order and are the responsibility of the receiver. For more info - https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

Shipping Internationally

We will gladly ship our products worldwide. Please e-mail us with the items you would like to order and your country and we will provide you with a shipping quote. International customers may have problems ordering online. E-mail or phone are the best ways for communication. International transactions will be quoted and charged in Canadian Dollars.

International Shipments may be subject to import fees. These fees are charged upon receipt of order and are the responsibility of the receiver.




*Even if you do not intend to use a product we ship you immediately, please open it upon receipt to check for errors/damage. Replacement costs due to damage in shipping or missing items are at the discretion of Stockroom when customer has had package in their possession for more than 48 hours.

Lead Times -

Several of our items are ALWAYS running with substantial lead times - Flatmasters, Little Rippers/Round Rippers, Moulding Sanders. We do our best to ship orders out in a timely matter and have them arrive within the lead time stated, but there are currently many factors beyond our control which are causing accurate ETA's to be exceedingly difficult to predict. No payment is taken on orders until they are ready to ship. Placing an order secures your place in queue. Orders ship in the order they are placed.

Currency

US Customers: Prices on our website are listed in USD despite saying CAD. You will be charged in USD using our US bank account. Processing payments in this manner allows us a have a cushion in our profit margin to keep cross-border shipping rates reasonable, and in some cases, free.
Canadians will be charged in CAD. International Customers will be charged in CAD & your credit card company will exchange. If order is cancelled after payment is processed, a 3.5% fee will be incurred & subtracted from the refund total.
*US Shipments over $800 may be subject to import fees. These fees are charged upon receipt of order and are the responsibility of the receiver. For more info - https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info

Taxes: Orders to Ontario pay 13% HST. Orders to New Brunswick, Newfoundland and Nova Scotia pay 15% HST. All other orders within Canada pay 5% GST only. Tax is also charged on shipping costs. US customers disregard all tax amounts. 13% tax will show up on every order until the final stages of order completion and will be automatically corrected.
Terms: We accept Visa, Mastercard, e-transfer, cheques and money orders. If paying by cheque, order will be shipped as soon as cheque has been cleared in our bank account. US customers paying by money order must use INTERNATIONAL money order. We do not hold accounts. All orders must be paid in full before leaving our facility. If order is cancelled after payment is processed, a 3.5% fee will be incurred & subtracted from the refund total. No payment is taken upon order placement. Payment is requested once an order is packed & ready to ship. We will email an Invoice which will direct payment via secure payment portal.
Minimum Order: There is no minimum order required with Stockroom Supply.
Quotes: Some sizes, grits or materials of sandpaper not listed in this catalogue may still be available. Feel free to call us and we will let you know about availability and cost. Please note: when an item is ordered in special for the customer, it is unable to be returned.

Hours

We are open Monday-Friday 9am-4pm EST, excluding holidays. Please note, we are located in Canada & follow a holiday schedule which may not be familiar to our US friends. As a small family business, additional, unannounced closures are possible due to illness, family emergencies, weather, etc. Typical yearly closures include -

Family Day - Third Monday in Feb
Toronto Woodworking Show - Feb (TBA)
Easter - Good Friday & Easter Monday
Victoria Day - Last Monday preceding May 25
Canada Day - July 1
Civic Holiday - First Monday in August
Truth & Reconciliation Day - Sept 30 (no couriers)
Thanksgiving - Second Monday in Oct
Woodstock Woodworking Show - Sept/Oct (TBA)
Christmas/Inventory Count - 2 weeks covering late Dec through early Jan